Customer Focus Success ThreadTM

Customer Focus | Operational Speed | Financial Discipline | Leadership Practice

Profit Projects®
Pricing on the Periphery
Pricing Processes
Quote Process
Touch Plan #1 & 2
Sales Management
New Product/Service Launch
Product/Service Line Management

Goal
Delight customers ... know your market, plan your approach, connect your people and processes effectively with your market, and create profitable new sales.

Principles

  • 80 percent of revenue comes from 20 percent of your customers.
  • Not all customers are equal. Different customers should be priced and supported differently.
  • Nurturing customers and targets is the entire company's business.

Take a look at the related Seminars and Workshops and WONDERMENTS® for supporting programs in this area.