Customer Focus Profit Projects®

Customer Focus | Operational Speed | Financial Discipline | Leadership Practice


Pricing on the Periphery
Establish low-risk, high-return pricing and terms for low-volume products and customers.

  • Minimum Billing
  • Credit & Payment Terms
Pricing Processes
Establish pricing processes that the whole company can use.
  • Authority Levels
  • Credit & Payment Terms
  • Competitive Pricing Information
  • Routine Reviews
Quote Process
Maximize each opportunity for revenue from customers/prospects.
  • Quote Standards
  • Quote Review Process
  • Quote Inquiry Tracking
Touch Plan #1
Design and Implement a plan for making positive, meaningful, direct connections with customers to drive sales.
  • Key Customer Identification
  • Customer Profiling
  • Touch Schedule
Touch Plan #2
Establish the Touch Plan routine and grow the customer base and prospects to drive sales.
  • Expand A & B Customer Review Process
  • Cross-selling Processes
  • Prospect Tracking
Sales Management
Drive sales through mentoring the sales management team.
  • Skills Assessment
  • Territory Mapping
  • Incentive Programs
  • Measurement/Accountability Programs
New Product/Service Launch
Introduce new products or services to the market quickly and efficiently.
  • Pricing
  • New Product Testing & Specifications
  • Capacity/Availability Planning
  • Targets & Benefits
Product/Service Line Management
Manage a product or service line through each stage of its life cycle.
  • Positioning & Benefits
  • Pricing
  • Life Cycle Strategic Plan
Competitive Analysis
Evaluate industries and companies.
  • Industry/Company Overview
  • Identification of Strengths, Weaknesses, Opportunities & Threats (SWOT)
  • Assessments by Company & Function